Shipping & Returns
Products typically ship within two business days, and will be shipped via UPS or USPS. Handling times can vary depending on seasonal order loads and holidays.
Ignite offers free shipping on orders over $60. Adult Signature Confirmation is required on all orders, this fee is waived on orders over $60. For orders under $60, there is a $5.00 shipping fee + $7.00 for Adult Signature Confirmation.
Here at IGNITE, we make awesome products and we know it. But, if you happen to disagree, we have a no-hassle refund policy. We give you thirty days from your date of purchase. Unfortunately, if thirty days have passed since your purchase date, we will be unable to offer you a refund.
If you experience an issue with your purchase, we want to know about it! We have a 100% satisfaction guarantee and if you experience an issue we want to make sure it is addressed. If something about your purchase doesn't seem like it is up to our high standards, we are committed to working with you to get you a product that you are completely satisfied with or your money back.
Once your refund is approved, it will be processed back to your original form of payment and will post to your account within thirty days.
If you do not see your refund hit your account right away, don’t panic. Prior to contacting us we ask that you:
- Double check your bank or credit card account.
- Contact bank or your credit card company as it takes several days for a processed credit to be posted to your account
If you have taken the above steps and have not received a satisfactory answer, then please contact us at firstname.lastname@example.org.
Where to Send your Return
Please visit our Contact Us page to request a return if needed. If possible, please have your batch number handy to expedite the process.
In the event of an exchange, the time to receive your new item may vary.
(updated October 6, 2022)